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Open Help Thread #004 : Hone Your Skills by Helping Others Hone Theirs

Help me, I think I'm fallin'... in love again...

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Are you confused about any of Newsvine's features, or just aren't sure about whether or how to post certain kinds of content? Are you a top-notch Newsviner with excellent troubleshooting skills? Are you committed to the success of Newsvine and its member community? Then join and contribute your expertise or get answers to those burning questions at the Newsvine Help Group now.

When someone with a little less technical know-how or difficulty with finding their way around on the site uses Newsvine, finds the Help Group, and immediately gets through to a human being, with no repetitive emails exchanged or menus to scroll through, and that person turns out to be nice and friendly and actually solves their problem, they're apt to think even more highly of us than someone who never had the opportunity to interact with us and just assumes that Newsvine is like your average social network with form mails and practically non-existent tech support. When Newsviners have a problem and you (or the developers) fix it, they're actually going to be even more satisfied with Newsvine than if they never had a problem in the first place.

Many newbies just won't read the FAQs or contact the developers; they'll fume quietly.

But when someone does show up at the Help Group, look at it as a great opportunity to create a fanatically-devoted Newsviner, one who will prattle on and on about what a great job you did... and then they might even turn into a fantastic Newsviner who will help make Newsvine even better than it is now.

"In helping others, we shall help ourselves, for whatever good we give out completes the circle and comes back to us." — Flora Edwards

If you have a question about any of the Newsvine features or how to do something here at Newsvine, and you can't seem to find the answer, feel free to drop it in the comments thread of this article. The floor is yours.

Meanwhile, here's a list of previous Open Help Threads as well as some of the more helpful articles I've seen posted to the Newsvine Help Group. I'm sure I've missed a few helpful articles out there, if I have, feel free to link to them in the comment thread of this article and I just might add yours to the list.

Also, as I've noted in the previous Open Help Threads (which you might want to see before asking your questions in this one), if you're having some sort of technical glitch with your computer and would like help solving it, PLEASE post what operating system (Windows version, Mac version, or Linux version) and what browser (Firefox, Internet Explorer, Safari, Flock, etc., along with its version number) you are using, along with a description of the symptoms you are experiencing. I can't guarantee any of the Help Group members will be able to solve the problem, but we can sure lend a hand in helping you to track down possible solutions, and I'm sure we'll give it our best shot. Thanks.

- Aine MacDermot

  • 29 Votes
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Who's leading the conversation?
This visualization below allows you to see the impact that each user has on the current conversation. The top row contains the group of users who have had the most impact, the 2nd row the group of users who have had the 2nd most impact (et cetera). Users with similar impact are grouped together, and the average score of the group is shown to the left of the group. The author of the article is also shown on the left, in their corresponding group. Each user's score is based on the number of comments the user has made plus the number of votes their comments have received. The scores are calculated relative one another, so while their absolute value is not particularly important, their relative difference does indicate a larger difference in impact on the conversation.
17
8.4
2.4
{"commentId":865426,"authorDomain":"lughshand"}

You are so organized, Aine, thanks for all your help.

{"commentId":865426,"threadId":"125455","contentId":"835156","authorDomain":"lughshand"}
  • 2 votes
Reply#1 - Sat Jul 14, 2007 2:22 PM EDT
{"commentId":867239,"authorDomain":"epiphany-sorbet"}

Hi, Aine,

I have resisted coming here to whine, but how else can I get any information?

My question is about the featured writers box. My last 7 articles and 1 new one for today do not make it into that box. Most are very successful articles with more than 100 comments. The first time it happened, I wrote it off as a fluke. The second time it happened, I took some screen shots and wrote to Newsvine staff asking why my article didn't make it into the box. At the time, there was an article that had been in the box for a day and it had no comments and one vote. I took a screen shot of that for documentation. Other articles in the box were real fluffy pieces, so that couldn't be the reason my fluffy piece didn't make it. I've written twice by email to NV staff and have never received a response.

This has continued to go on. Today I am angry about it, because I put up an article that meant a lot to me and it 1/2 of a discussion that Jack Gillis and I wrote. The articles were complementary. We published within an hour of each other, mine going first. The articles carry identical tags. My article had more votes and comments and has not made the box to the time. Jack's article made the box within 6 minutes of publishing.

There is obviously a lot more than random chance going on here. Can you give me any insight into this?

Thanks for your help.

{"commentId":867239,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
  • 4 votes
Reply#2 - Sun Jul 15, 2007 12:36 PM EDT
{"commentId":867306,"authorDomain":"jfxgillis"}

Aine:

Ditto comment 2, except that Epiph didn't mention the little image in my head that I was hoping to create. Which she didn't know about so I can't blame her for not mentioning it.

I wanted that Primary title, "The Sticking Points," cycling through the block with slightly different subtitles and different avatars, hopefully to create double-takes and generate discussion.

{"commentId":867306,"threadId":"125455","contentId":"835156","authorDomain":"jfxgillis"}
  • 2 votes
Reply#3 - Sun Jul 15, 2007 1:04 PM EDT
{"commentId":867363,"authorDomain":"aine"}

As I replied in email: the timestamp is crucial because "freshness" is one of the factors (among several) in placement in the Featured Writers box (and like other list-type things on the site, there are some factors in the algorithm that none of the users are privy to... including me).

Another factor, which may also come into play is an algorithm that seeks exposure to new (newbie) writers, and being that there are a limited number of slots in the Featured Writers box and a growing community of writers on the site all vying for those slots, that too may play a part in whether your articles make it into that box or not.

{"commentId":867363,"threadId":"125455","contentId":"835156","authorDomain":"aine"}
  • 3 votes
Reply#4 - Sun Jul 15, 2007 1:28 PM EDT
{"commentId":867413,"authorDomain":"jfxgillis"}

Aine:

THANKS!!!!!!!!!!!!!!!!!!!!!!!!!

You made my vision a reality.

I laughed out loud. It looks GREAT.

{"commentId":867413,"threadId":"125455","contentId":"835156","authorDomain":"jfxgillis"}
  • 2 votes
#4.1 - Sun Jul 15, 2007 1:45 PM EDT
Reply
{"commentId":867377,"authorDomain":"brianford"}

There's also the possibility that the identical tags and similar titles caused problems with the algorithm.

And, as always: Page views matter, even though they are invisible to us. Jack may be getting far more page views, even if you're getting more comments.

{"commentId":867377,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 3 votes
Reply#5 - Sun Jul 15, 2007 1:33 PM EDT
{"commentId":867383,"authorDomain":"brianford"}

Also, as I write this, you are featured.

{"commentId":867383,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 2 votes
#5.1 - Sun Jul 15, 2007 1:34 PM EDT
{"commentId":867417,"authorDomain":"epiphany-sorbet"}

Brian,

I had to take the original article down and republish it (per Aine's suggestion). Unbeknown to me, because I started the article in draft form yesterday at noon, when I published this morning at 9 a.m., it showed yesterday's date and time. Now that's a stupid set up (no offense programmer).

Also, it doesn't account for the previous 7 articles never making it to the box. Articles with high comment count and votes. At the same time, I was seeing articles with no comments and articles that had meta stuff in them in the featured block. One article situation that I documented with screen shots was an "article" that had 1 vote and no comments, asking people to sign a habeas corpus something or other. It sat at the top of the feature box for all of Saturday and Sunday. This was a month or so ago. I think some transparency on the subject would be welcomed by all.

It can be disheartening. I don't expect to be featured all the time. A lot of the articles I write are community building articles. But today's article mattered a lot to me.

{"commentId":867417,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
  • 2 votes
#5.2 - Sun Jul 15, 2007 1:47 PM EDT
{"commentId":867419,"authorDomain":"jfxgillis"}

Brian:

How's it look with the two of us in the block at once?

{"commentId":867419,"threadId":"125455","contentId":"835156","authorDomain":"jfxgillis"}
  • 1 vote
#5.3 - Sun Jul 15, 2007 1:47 PM EDT
{"commentId":867431,"authorDomain":"brianford"}

The bug you're mentioning is probably temporary: That reared its ugly head once before (ages ago) and was subsequently fixed. Something obviously happened to re-activate the issue, and I assume all will be well shortly.

For what it's worth, I'm thinking the Newsvine staff are busy this weekend (not ignoring you) because I received a response from Calvin stating that he'd have to take care of some other issues I've been emailing the staff about tomorrow, as he's away from a computer with only an iPhone for internet connectivity.

{"commentId":867431,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 3 votes
#5.4 - Sun Jul 15, 2007 1:54 PM EDT
{"commentId":867446,"authorDomain":"epiphany-sorbet"}

Brian, the "bug" as you call it, has been in place for well over a month.

{"commentId":867446,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
  • 2 votes
#5.5 - Sun Jul 15, 2007 2:00 PM EDT
{"commentId":867452,"authorDomain":"brianford"}

I'm calling it a bug, because it's definitely not there intentionally, and my guess is that they haven't had a chance to fix it yet, for whatever reason.

I'm going to submit this whole thread as a bug report, and the best we can hope for is that they get to it.

While it sucks that it's been there for a month, it "is" affecting everyone, if its there -- so it's not just you. That may be little consolation, but again: It's been fixed once before and I think that they will probably fix it again shortly.

{"commentId":867452,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 1 vote
#5.6 - Sun Jul 15, 2007 2:03 PM EDT
{"commentId":867473,"authorDomain":"epiphany-sorbet"}

Brian,

Thanks for the information.

{"commentId":867473,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
  • 2 votes
#5.7 - Sun Jul 15, 2007 2:11 PM EDT
Reply
{"commentId":867695,"authorDomain":"brianford"}

Mark tells me its fixed.

He also let me know that Josh is on vacation, and that Lance has a new baby, so hopefully that makes up for any drag on getting this done. We've got one guy holding down the fort right now.

{"commentId":867695,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 4 votes
Reply#6 - Sun Jul 15, 2007 3:46 PM EDT
{"commentId":867721,"authorDomain":"jfxgillis"}

Brian:

That means the timestamp goes on the "Published Live" save only now, not an "Unpublished Draft" save?

{"commentId":867721,"threadId":"125455","contentId":"835156","authorDomain":"jfxgillis"}
  • 3 votes
#6.1 - Sun Jul 15, 2007 4:01 PM EDT
{"commentId":867727,"authorDomain":"brianford"}

I'm pretty sure that's correct.

{"commentId":867727,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
  • 3 votes
#6.2 - Sun Jul 15, 2007 4:05 PM EDT
{"commentId":867965,"authorDomain":"epiphany-sorbet"}

Brian @ 6

This bug that you referred to - it was about the timestamp on a draft article as it published? That was the problem for me to day, but not in the past.

This is the first time I ever saved an article for more than a short while, because I was waiting for jfx to finish his half. I always publish within a half hour of starting an article on the Vine. I usually write it in wordpad in advance and put in all the html before I even paste anything to the article template on the Vine. Then it's just a matter of writing in the tags and uploading a graphic, and making sure that all the html works right.

{"commentId":867965,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
  • 2 votes
#6.3 - Sun Jul 15, 2007 5:55 PM EDT
{"commentId":868106,"authorDomain":"brianford"}

I believe the bug that was fixed was as follows:

Saving an unpublished draft locked in the timestamp.

So, if I save a draft on Tuesday at 12:30 PM, but publish live on Wednesday at 1:30 PM, it was still timestamping the "published live" version with the Tuesday at 12:30 PM time, thus wrecking the articles shot at getting featured.

At this point (now that Mark has fixed it) you should be able to write an article today, save it as a draft, publish it live next year -- and the timestamp SHOULD reflect the date and time -next year- that you hit "publish live." Then, it would still get 24 hours of feauturability.

{"commentId":868106,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
    #6.4 - Sun Jul 15, 2007 7:26 PM EDT
    {"commentId":868132,"authorDomain":"epiphany-sorbet"}

    And I understand that.

    How does that change the situation where I save an article and then publish it a half hour later? The time stamp is not the only thing affecting being featured in the writers' box, is my point.

    I do not save articles for any length of time in draft mode. Only as long as it takes to get it set up on NV because it has been written on my hard drive, including the html and all links and to test it out prior to publishing..

    {"commentId":868132,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
      #6.5 - Sun Jul 15, 2007 7:37 PM EDT
      {"commentId":868144,"authorDomain":"brianford"}

      Oh.

      Gotcha.

      So, you're having other problems, besides the one. I was confused about that.

      Hrm.

      The trouble is, even if asked point blank, I don't think they'd reveal anything too specific about the algorithm, due to gaming issues. I wish I could say otherwise, but I can't -- as I've asked about a few things I'd like to know more about and have gotten the stonewall.

      Sorry, I'm not much help.

      {"commentId":868144,"threadId":"125455","contentId":"835156","authorDomain":"brianford"}
      • 1 vote
      #6.6 - Sun Jul 15, 2007 7:47 PM EDT
      {"commentId":868367,"authorDomain":"epiphany-sorbet"}

      Brian @ 6.6

      Your forthrightness is appreciated. Thanks.

      As I said way up the thread, more transparency (from the powers that be) on the issue would be appreciated.

      {"commentId":868367,"threadId":"125455","contentId":"835156","authorDomain":"epiphany-sorbet"}
      • 1 vote
      #6.7 - Sun Jul 15, 2007 9:39 PM EDT
      Reply
      {"commentId":868429,"authorDomain":"vikibabbles"}

      Wow, Aine. Fantastic resource.

      Thank you!

      {"commentId":868429,"threadId":"125455","contentId":"835156","authorDomain":"vikibabbles"}
      • 1 vote
      Reply#7 - Sun Jul 15, 2007 10:09 PM EDT
      {"commentId":910469,"authorDomain":"sbutki"}

      I've had that problem with the time stamp and my solution was just to cut and paste something that's
      been in draft mode into a new article. Sounds like you're saying that's no longer a needed step.

      {"commentId":910469,"threadId":"125455","contentId":"835156","authorDomain":"sbutki"}
        Reply#8 - Tue Jul 31, 2007 12:45 PM EDT
        {"commentId":923215,"authorDomain":"sbutki"}

        Are others having trouble with tracking or is it just me?

        {"commentId":923215,"threadId":"125455","contentId":"835156","authorDomain":"sbutki"}
          #8.1 - Sat Aug 4, 2007 11:17 PM EDT
          {"commentId":923222,"authorDomain":"jfxgillis"}

          Scott:

          Just you. Or maybe not.

          Is this new news or old news?

          {"commentId":923222,"threadId":"125455","contentId":"835156","authorDomain":"jfxgillis"}
          • 2 votes
          #8.2 - Sat Aug 4, 2007 11:21 PM EDT
          Reply
          {"commentId":984288,"authorDomain":"Fenian"}

          I'm having trouble installing the Google Analytics code .

          This message shows:

          The Google Analytics tracking code has not been detected on your website's home page.

          When I paste the code into the tracking box and save, I get a message from newsvine that my profile has been updated..but the source code doesn't change,it has a different account number than the one Google gave me.

          I'm using Firefox but also tried it with IE...same results.

          Any suggestions?

          {"commentId":984288,"threadId":"125455","contentId":"835156","authorDomain":"Fenian"}
          • 1 vote
          Reply#9 - Wed Aug 29, 2007 1:12 PM EDT
          {"commentId":984514,"authorDomain":"aine"}

          I had the same problem at first. What I think is happening is that it takes time for the new code you added to be picked up by all the Newsvine servers, which is needed if Google Analytics is going to detect that you have added the code.

          I just kept making Google Analytics try to detect the code, and after about 5-10 minutes, it finally detected it.

          {"commentId":984514,"threadId":"125455","contentId":"835156","authorDomain":"aine"}
          • 2 votes
          #9.1 - Wed Aug 29, 2007 2:21 PM EDT
          {"commentId":984928,"authorDomain":"ZenAid"}

          I had the same frustrations, but a couple of days later I went back to Google Analytics and found that it had finally recognised my code and was spooling off statistics.

          {"commentId":984928,"threadId":"125455","contentId":"835156","authorDomain":"ZenAid"}
          • 2 votes
          #9.2 - Wed Aug 29, 2007 4:32 PM EDT
          {"commentId":1033976,"authorDomain":"NowhereMan7"}

          I've tried this for a couple weeks now and it's still not working for me. Tried emailing Newsvine about it... question: do they ever respond? I haven't heard back and it's been quite some time.

          {"commentId":1033976,"threadId":"125455","contentId":"835156","authorDomain":"NowhereMan7"}
          • 1 vote
          #9.3 - Tue Sep 18, 2007 4:39 PM EDT
          {"commentId":1034038,"authorDomain":"aine"}

          They usually do respond to emails, so I don't know why you haven't gotten a reply from them.

          What specifically is the problem? Is the code just not being picked up by google analytics, or what? And have you left that code in place? Also, have you gone to the google analytics site and gone through it step-by-step to force it to go and check your NV column for code again?

          I'm just asking to try to garner all the info in one spot. Also, what browser/OS are you using?

          {"commentId":1034038,"threadId":"125455","contentId":"835156","authorDomain":"aine"}
          • 1 vote
          #9.4 - Tue Sep 18, 2007 5:06 PM EDT
          Reply
          {"commentId":986557,"authorDomain":"Fenian"}

          I have been trying for the past 5 days.

          {"commentId":986557,"threadId":"125455","contentId":"835156","authorDomain":"Fenian"}
          • 1 vote
          Reply#10 - Thu Aug 30, 2007 10:25 AM EDT
          {"commentId":987069,"authorDomain":"aine"}

          That isn't normal. Suggest you send this in as a bug report (that button in the upper right at the top).

          {"commentId":987069,"threadId":"125455","contentId":"835156","authorDomain":"aine"}
          • 1 vote
          #10.1 - Thu Aug 30, 2007 1:06 PM EDT
          Reply
          {"commentId":987202,"authorDomain":"Fenian"}

          I'll do that Aine.Thanks.

          {"commentId":987202,"threadId":"125455","contentId":"835156","authorDomain":"Fenian"}
          • 1 vote
          Reply#11 - Thu Aug 30, 2007 1:41 PM EDT
          {"commentId":988154,"authorDomain":"sbutki"}

          I have trouble keeping up with all the conversations - even the ones I tracked - at Newsvine.
          Can't everyone stop talking while I go to work and/or sleep (and/or sleeping at work?)

          Can you help?

          {"commentId":988154,"threadId":"125455","contentId":"835156","authorDomain":"sbutki"}
          • 2 votes
          Reply#12 - Thu Aug 30, 2007 6:39 PM EDT
          {"commentId":988158,"authorDomain":"aine"}

          LOL. I think the Newsvine's servers going offline pretty much every night actually helps solve that problem.

          {"commentId":988158,"threadId":"125455","contentId":"835156","authorDomain":"aine"}
          • 2 votes
          #12.1 - Thu Aug 30, 2007 6:41 PM EDT
          {"commentId":988168,"authorDomain":"sbutki"}

          Well let me be the first to say thank god for newsvine's technical problems. I was gonna go out and relax tonite after a hard of sitting in a room learning how to be certified to distribute (legally anyway) medications in Maryland. But maybe I should instead read all the discussions here before Newsvine goes off-line again.

          Naw...

          {"commentId":988168,"threadId":"125455","contentId":"835156","authorDomain":"sbutki"}
          • 2 votes
          #12.2 - Thu Aug 30, 2007 6:45 PM EDT
          Reply
          {"commentId":1036385,"authorDomain":"sbutki"}
          {"commentId":1036385,"threadId":"125455","contentId":"835156","authorDomain":"sbutki"}
            Reply#13 - Wed Sep 19, 2007 7:26 PM EDT
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